Voicemail Delivery

The Voicemail feature enables the automatic delivery of a pre-recorded voicemail message to a contact. To incorporate this into your workflow, simply click the + icon to add a new action and choose the Voicemail option.

User Assignment for Calls

To route calls to a specific user's phone number, previously set up in Twilio, select the "Assign to User" action. This allows you to choose the user(s) for the workflow's call actions. When assigning multiple users, you have the option to distribute calls equally among them or assign different levels of call volume to each user, depending on your preferences.

Uploading Voicemail Files

You can add a voicemail message by clicking the "Upload File" icon. Voicemails must be in mp3 or wav format.

If you encounter issues with the voicemail file, follow these steps:

1. Visit Online Audio Converter and upload the voicemail file.

2. Choose 64kbps MP3 for conversion, as lower bitrates are generally more effective.

3. Download the converted file and re-upload it to your workflow.