Manage Conversation

Publishing Workflows

To successfully publish workflows, it's necessary to have both a workflow trigger and a workflow action in place. Without these components, you can only save the workflow but won't be able to publish it.

Marking Conversations: Read/Unread or Archive/Unarchive

To mark a conversation as either read or unread, or to archive or unarchive it, users should utilize the "Edit Conversation" option. This feature automates the process of changing the status of conversations, eliminating the need for manual updates once the workflow event is triggered.

Handling Read and Unread Chats

You have the option to mark a conversation with a contact as either "Read" or "Unread."

Mark as Read

This option allows you to mark a conversation as read without needing to open the chat, making it easy to bypass certain conversations if needed.

Mark as Unread

If you’ve already opened a chat but want to be reminded to follow up, you can mark it as unread to bring back the notification alert for that conversation.

Archiving and Unarchiving Chats

You also have the ability to either archive or unarchive a conversation with a contact.

Archive

Clicking this option will hide the chat, effectively archiving it.

Unarchive - Move to Recent Tab

Selecting the unarchive option will restore the contact's chat and move it back to the recent tab.