Activating Automatic Call Transcriptions

The Call Transcriptions feature offers a convenient way to keep accurate records of phone conversations, which is particularly useful for documentation and ensuring compliance. Once this feature is enabled, transcriptions will be automatically generated for every recorded inbound and outbound call, reducing the need for manual logging. The transcriptions are readily available on the conversation page, making it easier to review call details.

Advantages of Using Call Transcriptions

1. Streamlined Record-Keeping: Automatically generated transcriptions provide an effortless way to maintain detailed logs of all phone interactions, improving both record-keeping and compliance.

2. Quick and Easy Access: Instead of replaying entire recordings, transcriptions allow for rapid content review, making call details more accessible and saving time.

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Steps to Activate Call Transcriptions

Here are the steps to turn on the call transcription feature:

1. Open Settings and select the Phone Numbers option.

2. Go to Advanced Settings and choose the Voice Calls tab.

1. Toggle on the Call Transcription setting.

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How to View Transcriptions

After enabling the transcription feature, you can retrieve transcripts for both inbound and outbound calls by accessing the contact's record via the Conversations or Contacts tab.

? Please note: Transcriptions are only available for phone numbers that have call recording activated and are not compatible with IVR-recorded calls.