Email Performance Insights

This section provides a detailed analysis of email campaigns conducted by each individual agent or CRM user.

Within the Email Reporting section, you can delve into the metrics of email campaigns managed by each user. This includes a detailed breakdown of the total number of emails sent, along with various key performance indicators (KPIs) like Sent, Opened, Clicked, and Replied rates. These statistics provide valuable insights into the effectiveness and user engagement of your email campaigns.

Sent

The Sent category presents both the total number and the percentage of emails sent by a user within a specified period.

Opened

The Opened category shows the total number and percentage of emails that have been opened by the recipients.

Clicked

The Clicked category details the number and percentage of recipients who engaged with the email content by clicking on links embedded in the message.

Replied

The Replied category captures the total number and percentage of replies received in response to the email campaign.