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How to buy a toll free number?

Understanding how to buy a toll-free number can be critical for your business operations. This guide provides a straightforward walkthrough on purchasing a toll-free number for your accounts. Equip yourself with this knowledge to enhance your customer communications strategy.

If the account is on the LC phone, you can sign up for Toll-Free Number Registration for LC - Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.

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How to Buy a Toll-Free Number?

Step 1. Head into your Location/account where you would like to purchase a Toll-Free number:

Step 2. Click on Settings at the bottom left:

Click on Settings

Step 3. Click on Phone Numbers

Step 4. Click on Add Number

Step 5. Country set to United States > Click on Filter

Step 6. De-select Local & Mobile for the Phone Number Type

  • Make sure only Toll-Free is selected

  • Click on Apply

Step 7. Select one of the phone numbers you like and click on Proceed to Buy! Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844, or 833.

FAQs

1. What is the benefit of Toll-Free Numbers over Local/Phone numbers?

Though Toll-Free numbers are high priced, they have added advantages. See below:

  • Increased throughput of 3 Message segments per second when compared to 1 message segment per second in the case of other 10DLC numbers.

  • [US/Canada Only] The Toll-Free Registration helps to send at least a few messages while the registration is in progress, unlike the A2P registration for 10DLC numbers.

2. How can one register their US/Canada Toll-Free numbers?

If the account is on the LC phone, you can sign up for Toll-Free Number Registration for LC - Phone (US/Canada) from the application. [Only applicable to US/Canada Toll-Free Numbers]

If the account is using your/their own Twilio account, you will need to contact Twilio support to register your toll-free number.

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