How to Use Messaging Analytics for LC Phone

Comprehensive Metrics: Monitor sent, delivered, undelivered, and error rates

Advanced Filtering: Utilize filters like campaign, workflow, and bulk request along with date filters to drill down into your data.

Detailed Reports: Access detailed message reports for each status, with the ability to navigate directly to the conversation page for full context.

SMS Limit Set and monitor SMS sending limits for your account. View current limits and track how often these limits are reached. Navigate to Settings > Labs Select SMS Limit > Enable

Voicemail & Missed Call Textback Settings Upload custom voicemail greetings and set up incoming call timeouts to better manage caller experiences. Navigate to Settings > Labs Select Voicemail & Missed Call Textback > Enable