Calls Not Recording

How to enable Call Recording

In your account view, Click on Click here to switch on the top left to go inside your account

Once you are in your account, click on Settings (bottom left)

Click on Phone Numbers

Click on the Edit icon to the Twilio number you want to enable Call recording for

Check the checkbox for Call recording (Default message: This call will be recorded for quality assurance)

Check on

You could put a few spaces here so it will not announce anything, depending on the regulation where you live if that's allowed.

However, for workflow action Call steps, we will still announce the call recording message.

Click on Update to save the changes.

Calls Not Recording

In order for calls to record, each your account location must have its own corresponding Twilio your account. If you use your master Twilio SID and Auth Key for any your account, the calls will not record.

Calls Not Loading

It keeps loading because of some Twilio configuration that makes the call recording encrypted. Please check this article and see if you can disable this option Enforce HTTP Auth on Media URLs?

https://support.twilio.com/hc/en-us/articles/223183748-Prevent-Unauthorized-Access-to-Your-Media-with-HTTP-Basic-Auth

Below are the steps to disable this option Enforce HTTP Auth on Media URLs:

Login to

Go to the top right -> Click Account -> Click your account

If there are too many your accounts inside Twilio, you can go back to your account and copy the Account SID for that location to search in Twilio:

Now go back to Twilio with the copied Account SID

Search based on the Twilio your account SID in your account settings -> Twilio

Paste the Account SID here and click on it:

Click into the your account so you will see there's an orange text on the top left:

Access the

Scroll to the "Enforce HTTP Auth on Media URLs" section, and then select Enable.

Click Save.