How to Post Your Reviews on Social Media

Customer Reviews create social proof for your products or services that serves as a boost to your brand growth and credibility. By allowing customers to express their opinions of your product or service you naturally build an image that appeals to others. One of the best places to leverage the power of these reviews is by posting them to social media, so let's check how to do it!

Posting Reviews

Navigate to the Social Planner tab inside the Marketing section.

Click on "New Post" and select "Post Reviews."

Select Socials

1. Choose your review source(s). It's recommended to connect both Google and Facebook to maximize your social proof.

2. Filter the reviews by rating, opting for five-star reviews to highlight the best testimonials.

3. Select the social media accounts where you want the reviews to be posted.

4. Set the frequency of posts (e.g., one per day) and the optimal posting time for your audience.

5. Select how the post should be published.

Select Background

Choose a background image for your posts from the provided templates that best aligns with your brand.

Content Preview

1. Set a Caption for your post.

2. Select how you want the reviewer's name to be displayed.

3. Set the Font and Box color and opacity.

4. Once satisfied with the settings, click "Create Post" to activate the automation.

Managing Your Automated Posts

After setting up the automation, maintaining control over your posts is straightforward, allowing you to edit, delete, or pause the automation as needed.

Pausing

Head to the Content tab under the Social Planner section and toggle the post off.

Editing or Deleting

Head to the Content tab under the Social Planner section and click the three dots icon.

Select whether you want to Edit or Delete the posts. Editing will take you back to the builder. Deleting will ask you to confirm and will remove the automation.

Troubleshooting Tips and FAQs

What if my social media accounts aren't linking?

Ensure you're using the correct login credentials and have granted the necessary permissions. If issues persist, consult the CRM's support documentation or contact support.

Can I customize the template for the review posts?

While the CRM offers a selection of templates, customization options may be limited. Explore the template library to find the best fit for your brand.