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Where Can I Find My Dedicated Domain SMTP Credentials?

In order to use the SMTP server, you need to use the SMTP credentials associated with your domain.

Please note that the SMTP credentials are unique for each domain you add. If you want to check the list of currently added users, or add more users, you can easily do so by accessing your domain settings.

Note: Since the platform does not host mailboxes, we do not offer support for POP or IMAP protocols.

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How to Create SMTP Credentials

SMTP credentials can be created at the account level (not the platform-assigned domain) and not at the broader platform level.

Navigate to Account Settings -> Email Service -> SMTP Service -> Dedicated Domain and IP -> SMTP Settings under the dedicated domain.

Click the "Create New SMTP User" and add a username and password to create the credential.

Please note that only a maximum of five SMTP credentials can be created for a dedicated domain.

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SMTP Settings

  • SMTP Server Address: smtp.mailgun.org

  • Secure Connection: TLS/SSL based on your mail client/website SMTP plugin

  • SMTP Username: [[email protected]]

  • SMTP Password: [YourGivenPassword]

  • SMTP port: 25, 465 (SSL/TLS), 587 (STARTTLS), and 2525.

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What Ports Does Mailgun Support?

Our servers listen on ports 25, 465 (SSL/TLS), 587 (STARTTLS), and 2525.

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How to Reset SMTP Password

To finalize the password reset process, kindly click on the "Reset Password" button located in the pop-up modal.

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How to Delete SMTP Credentials

To delete the SMTP credential, kindly click on the "Delete" button located in the pop-up modal.

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Email Pricing

We charge $0.675 for 1,000 emails for all plans at a lower cost than most major SMTP providers, compared to $0.80/1,000 with Mailgun.

Account view > Billing > Credits: All incoming and outgoing emails (To, CC, and BCC) will be charged.

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Where Can I Find My IMAP Settings?

IMAP is used to retrieve messages, and SMTP is for sending data.

Note: Since the platform does not host mailboxes, we do not offer support for POP or IMAP protocols. You cannot use the SMTP credentials in IMAP settings.

You can find your IMAP settings with your email provider.

Example:

If you are using Google, you need to generate an app password in Google:

  • Username: Your Email Address

  • Password: Your App Password

  • IMAP Host: imap.gmail.com

  • IMAP Port: 993

Here are the support pages of some email providers that will guide you on obtaining the IMAP hostnames:

  • Amazon AWS

  • Hostgator

  • Ionos

  • Kinghost

  • Rackspace

  • TransIP

  • Bluehost

  • Titan

  • Dreamhost

  • InMotion

Verizon

  • IMAP Host: imap.verizon.net

  • IMAP Port: 995

AOL

  • IMAP Host: imap.aol.com

  • IMAP Port: 993

If your provider is not listed here, we recommend reaching out to your email service provider for IMAP settings.

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