Response Info for your AI message

Introducing AI Message Details in Conversations

This feature allows users to view the components involved in generating AI responses and edit the knowledge base and other data sources from the conversation view. This will enhance transparency, enable user control, and improve AI performance through real-time feedback and edits.

Key Highlights (How it works):

• Once an AI message is generated, users can view its full context in the AI Message Details sidebar/modal.

• User can view the AI message details such as Prompt, Intent, and Knowledge base/ data sources used to generate the AI response.

• User can edit data chunks from the knowledge base.

• Understand how AI-generated responses are constructed from these data.

Step 1: Click on the Response Info Icon as shown in the Image

Step 2: Navigate to the Right sidebar as shown in the image, you can see the prompt, knowledge chunks, and intent.

Step 3: AI Response - The topmost element in the sidebar, displays the AI-generated message that was sent to the user.

Step 4: Prompt: This section displays the prompt used to generate the AI message. You can edit your prompt by clicking the edit prompt option

Step 5: View and edit data sources

• Navigate to the knowledge chunk section as shown in the image

• The knowledge base - FAQ and website data is displayed that was used by the AI to generate the response.

• Click on a knowledge chunk that needs correction. Upto 3 data chunks are shown from where bot got the answer.

• An editable text box will either open or be available right away.

• Make the necessary changes and save.

• The edits are immediately reflected in the knowledge base, ensuring the AI uses updated information in future responses

  

  

Note: If knowledge base is used for AI response, only then the data chunks (website & FAQs) will be shown in the sidebar

If an FAQ is updated it will recreate the FAQ, deleting the previous one

Additional Information

• Visibility: This sidebar is accessible for all AI messages, AI workflow actions, and bot trial messages.

• Tagging Edited Information: If a knowledge base website information is modified, an "Edited" tag will appear next to the trained website with a tooltip indicating the update.

• FAQ & Website Updates: Modifying FAQs will update the existing trained FAQ in real time. Post update, FAQ utilized in the AI message will be shown as deleted.

• If the website info is updated, It will reflect the updated data in the scraped data modal, with "Edited" tag beside the URL.

  
• The Prompt section changes based on the source of the AI message ie Conversation AI subaccount bot or a workflow action