Activate Do-Not-Disturb (DND) for a Contact

To activate the Do-Not-Disturb (DND) setting for a specific contact, initiate the "Set Contact DND" action within your workflow. Begin by clicking on the "+" icon to add a new workflow action. From the options presented, choose "Set Contact DND." This action ensures that your contact's preferences are honored by preventing any unwanted communications, thereby fostering a positive and respectful relationship.

Different Types of Do-Not-Disturb Settings

Enabling DND for All Communications

To stop all notifications for a contact, select "Enable Contact DND." This feature is beneficial when a contact has expressed a desire to avoid further notifications or has unsubscribed. You have the flexibility to apply the DND setting across all communication channels or limit it to specific ones, such as calls, SMS, email, Facebook, and Google My Business.

Disabling DND for All Communications

To resume sending notifications to a contact, choose "Disable Contact DND." If a contact still wants to receive notifications, ensure that the DND setting remains deactivated. Similar to enabling, you can apply this setting across all channels or only for specific ones like calls, SMS, email, Facebook, or Google My Business.

Customizing DND for Specific Channels

Use the dropdown menu to tailor the DND settings for each communication channel. This allows for selective enabling or disabling based on the contact’s preferences across various platforms.